How SMS Will Strengthen How Your Employees Communicate
Analyze the Effectiveness of Communications
When you want to improve internal communications, you have to start by figuring out how you are going to measure improvement. You can easily send out a survey through text messaging to determine how your employees currently feel about team communication. Look at any measurable changes in productivity, profits and losses, retention rates for employees and current employee engagement to establish a baseline. Ask employees for ways they would improve communication, and implement these suggestions when you can. As you monitor the analytics you have set up, you can see if the suggestions are helping to improve communication.
Improve Internal Communication
When you want to make significant changes to your internal communications, you will need to budget for these changes. While you may not want to spend money to improve communication in the beginning, it’s important to remember that improved communication will save you money in the long term. You will have less employee confusion and a higher retention rate when internal communication is optimized.
Encourage Your Employees to Communicate Effectively
If you want to build effective communication between your employees, you have to talk about it. Let your employees know how important strong communication is to you and continually engage in discussions around best practices. Let your employees know that their ideas are respected, and that you encourage employees to share ideas both with each other and with management. Give your employees the tools they need to communicate, such as text messaging, email, and video conferencing.
Management Communications are an Important Focal Point
While strengthening peer-to-peer communications or communications between management and employees will help your company, your strategy should be multi-focused. You will want to strengthen communication in both areas in order for your business to achieve a maximum benefit. Focus on communication at every level, and look at the tools you have that open lines of communication. Look at ways to receive feedback from employees so that you know how communication is going.
Lead by Example to Improve Communication
To improve overall communication, the best leaders will set the example for the company. You will want to work with your business leaders to determine how to make communication more effective. You will need to encourage your leadership to actively participate in discussions regarding communication and strategies to improve. In addition, you will want your leadership to model this behavior so that your employees follow their lead.
For strong employee communication within your company, the work starts with your leadership. Encourage employee engagement, and allow everyone to have input regarding internal communications. The more you can encourage employees to understand the importance of effective communication, the better your business will run in the long term.
Author Biography:
Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution
including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced
automation, enterprise, and cross-channel features for both mass texting and landline texting use
cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of
experience in the software, internet, and mobile communications industries.
