The future of HR training is both human and digital. The combination of human intelligence and artificial intelligence (AI) will likely change the training of our future HR professionals. Looking at prevalent HR training trends, four AI trends seem likely to transform how HR professionals learn online.
HR professionals already use AI to automate repetitive tasks. Soon, AI may take on more strategic functions in HR training. Here are the four key areas AI is set to transform online HR training courses.
New Immersive Learning Environments
Also known as problem-based training or scenario-based learning (SBL), immersive learning reduces training time while encouraging retention. Currently, most HR on-the-job skills training happens through trial-and-error. Soon, SBL could provide a safe environment where HR trainees can practice without fear of harming business goals.
AI relies on cognitive software that changes environments depending on the user’s responses. Top companies already use cognitive software for staff training, such as with the best online negotiation course.
For HR trainees, AI could aid in exploring the uncertain consequences of a given decision. Cognitive software could produce new HR training environments by use of:
- Virtual reality (VR) solutions.
- The Internet of Things (IoT).
- Simulation software.
Personalized Tutoring
Different people react to different learning methods. Trainees also learn at different paces. Differences may be due to cultural, educational, and professional backgrounds.
In classroom learning, it’s difficult for tutors to cater to each individual’s needs. With AI, online learning programs could, in real time, detect needs and suggest learning paths. Each HR trainee could work with a curriculum relevant to the learner’s career path.
The system could identify leaners falling behind and suggest practical support. AI could even guide instructors to set the learner’s best learning path.
AI-Supported Decision-Making
AI could support trainees to negotiate and arrive at crucial decisions in online negotiation simulations and in the workplace. The use of AI could train HR professionals to:
Negotiate Staff Vacation Times
Through AI, HR staff could learn when to grant leave requests depending on workflow.
Decide Compensation
AI could aid HR trainees in learning to negotiate staff pay, raises, bonuses, commissions, and perks.
Find Training Opportunities
HR staff could learn how to identify, develop, and facilitate appropriate employee training courses.
Offer Feedback
AI could offer automated appraisals and provide feedback on where trainees need to improve.
Improve Processes
HR trainees could use AI to tap into many data sources and develop comprehensive candidate profiles.
Improved Hiring Communications
Humans subconsciously lean toward people who are most like them. In the hiring process, HR professionals may form unconscious bias, favoring candidates who are most like them.
HR professionals can also form subconscious word associations that may result in bias. This is because humans score high in implicit-associations tests (IAT). The IAT detects the strength of a person’s association of a word with certain stereotypes.
For instance, an HR professional may associate candidates with Asian-origin names to be smart scientists. So, when screening candidates for science-based posts, a HR professional could, without realizing, favor Asian-sounding names. The HR staff could go further and inadvertently screen out deserving candidates with names from other cultures.
AI relies on algorithms that make it difficult to introduce personal bias. Since AI will likely score low in IAT, the system could guide trainees to disregard stereotypes. In the coming years, AI could lead HR trainees to negotiate and overcome bias in recruitment. In effect, AI would teach HR staff to include candidates who may otherwise be screened out by humans.
Future AI Advances in HR Learning
AI continues to disrupt HR technology and the learning industry. AI is set to offer online HR instructors opportunities to scale their training to reach more people. Also, unlike current online HR training, scaling will not deprive learners of customized learning. AI could continuously develop customized curricula in relation to how a trainee responds to the course.
Current indicators are that AI will achieve more focused training through immersive learning. The use of IoT, VR, and simulation environments is set to enrich the learner’s experience. HR trainees will be able to practice decision-making without harming staff management goals. AI can also reduce or even end instances of bias, teaching HR professionals to recruit from a broader pool of qualified candidates.
With such high expectations, the future of online HR training is likely to rely increasingly on tech and AI innovations
